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RMS Touch Panel Pages
191
RMS - Administrator’s Guide
Placing a Help Request
1.
Within the In-room page, press Help. The Help Request dialog box opens.
2. Type your message using the on-screen keyboard.
3. Press Send. There are 2 responses you can expect from the Help Desk:
Message from Help Desk
Press OK to confirm.
Question from Help Desk
Press your response to select.
FIG. 178 Help Request
FIG. 179 Message from Help Desk
- Administrator’s Guide 1
- Resource Management Suite 1
- RMS - Administrator’s Guide 10
- Table of Contents 10
- RMS Resource Management Suite 13
- RMS Supported Databases 14
- RMS Supported Web Browsers 14
- RMS SDK Support 14
- Network Configuration 16
- Installation 17
- Vertical Market Support 19
- Device Monitoring Framework 20
- Parameter Values 21
- Notification Process 22
- Scheduling System Plug-ins 23
- Getting Started 25
- Adding Notifications 26
- RMS Configuration Wizard 27
- Database 28
- Database - Configuration 29
- Database - Updates 29
- Product Selection 30
- Web Services 30
- 3. Click Next to proceed 31
- Services 32
- Services - Register 33
- Services - Start 34
- Licensing 35
- Licensing - Server Licenses 36
- Enter Server Serial Number 37
- Manual Authorization 37
- Licensing - Client Licenses 38
- OS Permissions 39
- OS Permissions - Web User 40
- 3. Click Next to continue 40
- System Settings 41
- System Settings - Security 42
- System Settings - Scheduling 43
- System Settings - SMTP 45
- System Settings - SNMP 47
- System Settings - Logging 48
- System Settings - Syslog 49
- System Settings - Reporting 50
- System Settings - Time Sync 50
- Name & Logo 51
- Finished 52
- Database Wizard 53
- Main Menu 54
- FIG. 44 Create / Remove 55
- Import / Export 56
- Create A New Database 56
- Remove A Database 58
- 2. Click Next to continue 58
- Importing Data 59
- Exporting Data 59
- Converting A Database 60
- 2. Create new RMS database 60
- Applying Update Scripts 61
- Database Connection Settings 62
- RMS Web User Interface 63
- RMS Administration 65
- RMS Dashboard Page 67
- Moving Columns 68
- Resetting the RMS Dashboard 68
- RMS Hotlist 69
- Parameter Needing Attention 70
- Room Troller Failure 71
- System Status Page 73
- View Devices Page 74
- Create Device Page 75
- Execute Control Function Page 76
- Device Information Page 77
- Device Parameter Page 80
- Device Parameter History Page 82
- Modify Parameter Page 83
- Move Device page 85
- Management Page 87
- Modify Group Setting Page 89
- Deleting Groups 89
- 2. Click Delete 89
- Create New Room Page 89
- Create New Room Page Options 90
- View Room Settings Page 91
- Viewing Room Settings 91
- Send Question Page 92
- Management - Users Page 94
- Create New User Account Page 95
- Management - Permissions Page 97
- 98
- Create New Notification Page 101
- Management - Systems Page 103
- View System Page 104
- Viewing a System 104
- Management - Devices Page 105
- Device Search Page 106
- Device Search Result Page 107
- Edit Macro Page 110
- Schedule Macro Page 110
- Management - RFID Tags Page 113
- Assign Tag to Device Page 114
- Reporting Page 115
- Room Reports 116
- Help Requests Results 117
- Help Requests (Detailed) 118
- System Reports - Source Usage 120
- (FIG. 109) 126
- Power Reports 130
- Power Reports - Device Power 131
- Quality of Service Reports 134
- Scheduler Reports 141
- Running a System Report 147
- 4. Click Run Report 148
- Tracking Reports 149
- Administrative Reports 157
- Internal Log Report Page 160
- Source Usage Page 162
- Lamp Hours Report Page 163
- Configuration Page 165
- Configure Internal Log Page 166
- Create New Template Page 169
- Prestige Levels Page 172
- System Licensing Page 173
- Hotlist Settings Page 175
- RMS - Administrator’s Guide 176
- Help Page 177
- Sitemap Page 181
- RMS Scheduling Page 183
- Week View Page 184
- Month View Page 184
- Add Appointment Page 185
- Add Appointment (Cont.) 186
- Appointment Details Page 187
- RMS User Page 191
- User Profile Page 192
- User Notifications Page 193
- Sign Out Page 194
- RMS Touch Panel Pages 195
- RMS Meeting Request Dialog 196
- 4. Press OK 197
- Ringing The Doorbell 198
- RMS In-Room Page 199
- Executing a Meeting Preset 201
- FIG. 176 Room Calendar 202
- FIG. 177 Do Not Disturb 202
- Placing a Help Request 203
- Placing a Service Request 204
- 93-3002-06 REV L 206
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